As an IT Engineer at iLaunch, you'll play a key role in providing technical support and managing IT infrastructure. This position is ideal for someone with a solid background in IT and a passion for problem-solving.
Professional and supportive environment focused on IT excellence.
iLaunch is seeking an IT Engineer to join their team in Cape Town. In this role, you will be responsible for handling level 2-3 technical support queries and managing escalations. Your day-to-day tasks will include monitoring IT issues, ensuring service level agreements (SLAs) are met, and providing training on various IT applications to enhance team skills.
You will also be involved in server management and network maintenance, which means a solid understanding of IT infrastructure is essential. The ideal candidate will have at least five years of experience in IT, with a minimum of one year in CRM administration or a similar role. Your expertise in networking technologies, including SD-WAN, Wi-Fi, and VLANs, will be crucial for maintaining the company's IT systems.
This position suits someone who thrives in a technical environment and enjoys problem-solving. You should be comfortable working independently and as part of a team, ensuring that all IT operations run smoothly. Strong communication skills are also important, as you will be training others and responding to escalated queries.
Key requirements include a deep knowledge of IT infrastructure, server management, and relevant technologies. Familiarity with South African IT legislation will be beneficial. If you are looking to grow your career in a supportive and professional setting, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.