As the Group Head of IT Operations and Infrastructure, you'll lead a team focused on delivering top-notch IT support across various regions. Your role will involve setting service standards and analyzing performance metrics to enhance IT services.
In this role, you will oversee IT operations and infrastructure, ensuring that desk support is delivered to the highest standards across all regions. You will be responsible for managing a team that provides IT support, focusing on both qualitative and quantitative metrics to measure service performance. This data will help identify issues and inform policy development, ensuring that the IT department runs smoothly and efficiently.
Your day-to-day responsibilities will include setting service level expectations, monitoring team performance, and implementing strategies to improve service delivery. You will also be involved in developing IT policies that align with the company's goals and objectives. Strong communication skills are essential, as you will need to collaborate with various departments and stakeholders to ensure that IT services meet their needs.
This position is ideal for someone with extensive experience in IT service management and a passion for customer service. You should be comfortable leading a team and have a proven track record of problem-solving in a fast-paced environment. If you thrive in a professional and performance-driven atmosphere, this role could be a great fit for you.
Key requirements for this position include: • At least 5 years of experience in IT support or operations • Strong leadership and team management skills • Excellent communication and interpersonal abilities • A proactive approach to problem-solving and service improvement.
If you are ready to take on a senior role in IT operations and make a significant impact, we encourage you to apply.
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