As a 1st Line Telecoms Support Engineer, you'll be the first point of contact for customers needing help with telecom systems. This role is perfect for those who enjoy problem-solving and helping others.
supportive and team-oriented
In this role, you'll provide essential support for telecom systems, assisting customers with their queries and technical issues. Your day-to-day tasks will involve troubleshooting problems related to desk phones, softphones, mobile devices, and call routing. You'll also help customers set up voicemail and navigate Microsoft Teams telephony features.
The ideal candidate is someone who enjoys working with technology and has a knack for customer service. You'll be part of a team that values communication and collaboration, ensuring that customers receive timely and effective support. This position is well-suited for individuals who are eager to learn and grow in the telecom industry.
Key responsibilities include: • Responding to customer inquiries and issues • Diagnosing and resolving telecom-related problems • Assisting with the setup and configuration of devices • Providing guidance on using telecom systems effectively
If you're looking to kickstart your career in tech support and have a passion for helping others, this role could be a great fit for you. You'll gain valuable experience in telecom systems while working in a supportive environment.
You'll be taken to the original listing on CareerJet to apply.