As a 1st Line Telecoms Support Engineer, you'll be the first point of contact for customers needing assistance with telecom services. This role is perfect for someone who enjoys problem-solving and helping others.
professional and customer-oriented
Growth Resourcing is seeking a motivated 1st Line Telecoms Support Engineer to join their team in Umhlanga, KwaZulu-Natal. In this role, you will provide essential support to customers experiencing issues with their telecom services. Your main responsibility will be to troubleshoot and resolve problems efficiently while ensuring a high level of customer satisfaction.
Daily tasks will include responding to customer inquiries, diagnosing technical issues, and guiding users through solutions. You will work closely with other team members to escalate more complex problems and ensure that all customer interactions are logged accurately. This position requires a strong understanding of telecommunications systems and excellent communication skills.
The ideal candidate will have at least two years of experience in a similar role, showcasing their ability to handle customer queries effectively. A background in network configuration and familiarity with VoIP systems would be advantageous but not mandatory. If you are passionate about technology and enjoy helping others, this role could be a great fit for you.
Key requirements include: • Strong customer service skills • Ability to troubleshoot technical issues • Knowledge of telecommunications systems
This position is best suited for individuals who thrive in a fast-paced environment and are eager to learn and grow within the telecom industry.
You'll be taken to the original listing on CareerJet to apply.