As a Support Services Engineer at Advania, you'll be the go-to person for resolving technical issues and providing guidance to users. This role is perfect for someone who enjoys problem-solving and helping others with their tech challenges.
Advania is looking for a Support Services Engineer to join their team in Cape Town. In this role, you will provide essential technical support to end users and assist other support engineers. Your day-to-day responsibilities will include troubleshooting issues, guiding users through solutions, and collaborating with the Team Manager to improve service delivery.
You will be responsible for: • Responding to technical support requests from users • Diagnosing and resolving hardware and software issues • Documenting solutions and maintaining knowledge bases • Providing training and guidance to less experienced team members
This position is ideal for someone with a solid background in IT support and a passion for helping others. You should have strong communication skills and be comfortable working in a fast-paced environment. A minimum of two years of experience in a similar role is required, along with a good understanding of IT systems and customer service principles.
If you enjoy problem-solving and want to be part of a team that values collaboration and growth, this could be the perfect opportunity for you.
You'll be taken to the original listing on CareerJet to apply.