As an IT Support Specialist at The Legends Agency, you'll play a key role in providing remote IT support. This position is ideal for someone with a solid background in IT support and a passion for helping users navigate technology.
The Legends Agency is dedicated to providing secure and reliable IT support services through its Leo Cyb cybersecurity MSSP platform. As an IT Support Specialist, you will be part of a team that delivers high-quality managed IT services to clients, ensuring their technology runs smoothly and securely. Your role will involve providing Level 1 and Level 2 remote support, primarily focusing on Google Workspace and Microsoft 365 environments.
In your day-to-day work, you will assist users with various IT issues, manage identity and access, and oversee collaboration platforms. You will also handle mobile device management, ensuring that all devices are secure and functioning properly. The team operates under strict service level agreements (SLAs), so attention to detail and the ability to work efficiently under pressure are crucial.
This role is best suited for individuals with at least three years of experience in IT support or managed services. You should be comfortable working in a fast-paced environment and have a strong understanding of the tools and platforms you will be supporting. A background in cybersecurity is a plus, as it aligns with the company's focus on secure IT solutions.
If you are passionate about technology and enjoy helping others, this position offers a great opportunity to grow your skills while contributing to a professional team dedicated to excellence in IT support.
You'll be taken to the original listing on PNet to apply.