As a 2nd Line Support Services Engineer at Advania, you'll be the go-to person for resolving technical issues. Your role will involve providing exceptional customer service and technical support to clients.
Advania is looking for a 2nd Line Support Services Engineer to join their team in Cape Town. In this role, you will be responsible for providing technical support to clients, ensuring that their issues are resolved efficiently and effectively. Your day-to-day tasks will involve troubleshooting technical problems, communicating with clients, and documenting solutions to improve future support processes.
You will need to have at least two years of experience in a similar role, where you have honed your customer service skills and technical knowledge. The ideal candidate will be someone who enjoys solving problems and has a knack for communicating complex information clearly to clients. Your ability to maintain a calm demeanor while assisting customers will be crucial.
Key responsibilities include: • Providing 2nd line support to clients • Troubleshooting and resolving technical issues • Documenting solutions and processes for future reference • Communicating effectively with clients to ensure satisfaction
This role suits individuals who thrive in a customer-focused environment and are eager to develop their technical skills further. If you have a passion for technology and enjoy helping others, this could be the perfect opportunity for you.
You'll be taken to the original listing on CareerJet to apply.