As a 3rd Line Senior Support Engineer, you'll provide expert support for Hyper-V, Exchange, and cloud infrastructure. Your role involves troubleshooting complex issues and architecting new solutions to improve system performance.
Professional and focused on technical excellence
In this role, you'll be part of a dedicated team providing high-level support for Hyper-V, Exchange, and Microsoft 365 environments. Your main responsibility will be to handle escalated issues from the 2nd Line Support team, ensuring that complex problems are resolved efficiently and effectively. You'll also be involved in preventative maintenance to keep systems running smoothly and to minimize downtime.
Your day-to-day tasks will include troubleshooting technical issues, performing in-depth reporting, and collaborating with other IT professionals to architect new solutions that enhance the infrastructure. This position is ideal for someone who enjoys problem-solving and has a strong technical background in cloud services and virtualization technologies.
Key responsibilities include: • Providing expert support for Hyper-V, Exchange, and M365 • Assisting with escalations from the 2nd Line Support team • Conducting preventative maintenance and system monitoring • Architecting new solutions to improve infrastructure performance
This role suits experienced IT professionals who are passionate about technology and enjoy working in a collaborative environment. If you have a strong understanding of cloud infrastructure and virtualization, this could be a great opportunity for you.
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