Mama Money is looking for a Customer Success Reporting Analyst to enhance customer experience through data insights. This role involves reporting, dashboard creation, and optimizing customer support processes using tools like Zendesk.
Collaborative and mission-driven, with a focus on improving financial lives.
Mama Money is a fintech company dedicated to enhancing the financial lives of migrants and underserved communities. Based in Cape Town, the company has grown from a cross-border payments service to a multi-product financial platform. With a diverse team representing various countries, Mama Money prioritizes people over profit, fostering a culture of trust and support among its employees.
As a Customer Success Reporting Analyst, your main responsibility will be to transform data into actionable insights that enhance customer experience and operational efficiency. You will develop tracking processes and performance reports, manage requests based on business needs, and build dashboards that aid decision-making. Your role will also involve supporting Zendesk implementations, optimizing ticket workflows, and ensuring effective management of customer support channels.
The ideal candidate will possess strong analytical skills and be detail-oriented, capable of managing multiple priorities. Experience with reporting tools and large data sets is essential, as is familiarity with Zendesk. You will also have the opportunity to define AI use cases and monitor their performance, contributing to continuous improvement in customer support operations.
This role suits someone who thrives in a dynamic environment and is passionate about using data to drive positive change. If you are organized, proactive, and eager to make a difference in the lives of customers, this position at Mama Money could be a great fit for you.
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