Join a dynamic investment company in Cape Town as a Senior Call Centre AI Engineer. You'll work on innovative AI voice solutions, focusing on enhancing customer interactions through technology.
The investment company in Cape Town is looking for a Senior Call Centre AI Engineer to enhance their customer service capabilities through advanced AI technologies. This role is perfect for someone who is passionate about conversational AI and wants to make a significant impact in the field of customer interactions. You will be part of a growing team that values innovation and hands-on contributions.
In this position, you will be responsible for integrating AI voice agents using ElevenLabs for natural and efficient Text-to-Speech interactions. You will also implement essential features like guardrails and escalation paths to ensure that AI interactions are safe and aligned with the company's branding. Your work will involve integrating these AI solutions with 3CX and SIP predictive dialers to optimize both inbound and outbound campaigns.
Key responsibilities include: • Designing event-driven architectures using Node.js and Python for real-time data exchange. • Collaborating with team members to develop intelligent customer-facing solutions. • Continuously improving AI interactions based on user feedback and performance metrics.
To succeed in this role, you should have at least five years of experience in AI engineering, particularly with voice technologies. Proficiency in Python and familiarity with LLMs, 3CX, and SIP telephony are essential. If you're ready to take on a challenging role that combines technology and customer service, this position is for you.
You'll be taken to the original listing on PNet to apply.