As a Senior Customer Systems Engineer, you'll tackle complex technical challenges while building strong relationships with customers. Your role will involve implementing tailored solutions and providing insights to enhance product offerings.
Innovative and customer-focused
LexisNexis Legal & Professional is looking for a Senior Customer Systems Engineer who is passionate about solving technical challenges and enhancing customer experiences. In this role, you will be responsible for resolving complex technical issues and implementing tailored solutions that support customers throughout their lifecycle. Your expertise will not only help customers but also influence product direction and business outcomes.
Your day-to-day responsibilities will include providing timely and accurate technical resolutions, engaging with customers pre-sale to assess their technical environments, and maintaining strong relationships with key accounts. You will also capture insights on customer environments to inform product development and identify opportunities for additional products or projects that can drive revenue growth.
This role is ideal for someone with strong technical, analytical, and problem-solving skills, who enjoys working in a collaborative environment. You should have experience in customer-facing technical roles and be comfortable with various operating systems and internet technologies. Your ability to communicate effectively and build relationships will be crucial in advocating for customers and supporting continuous improvement initiatives.
At LexisNexis, you will be part of a company that values innovation and customer success. The organization promotes a healthy work/life balance and offers various benefits, including flexible working hours and professional development opportunities. If you are ready to make an impact and help shape the future of legal and business information, this role could be a great fit for you.
You'll be taken to the original listing on Indeed to apply.