As a 1st Line Support Technician, you'll be the first point of contact for customers needing technical assistance. This role is perfect for someone who enjoys problem-solving and helping others with their tech issues.
supportive and dynamic
Growth Resourcing is looking for a proactive 1st Line Support Technician to join their team in Umhlanga, KwaZulu-Natal. In this role, you will provide essential technical support to customers, helping them resolve issues related to their IT systems and services. Your day-to-day responsibilities will involve answering calls, responding to emails, and troubleshooting various technical problems. You'll need to be patient and clear in your communication, as you'll be guiding users through solutions.
Key responsibilities include: • Assisting customers with technical inquiries and issues • Documenting support requests and resolutions in the ticketing system • Escalating complex issues to higher-level support when necessary • Maintaining a positive and professional demeanor while interacting with clients
This role is ideal for someone with at least two years of experience in IT support or a similar field. You should have strong customer service skills and be comfortable troubleshooting a variety of technical issues. Familiarity with telecoms and basic networking concepts will be beneficial, but your ability to communicate effectively and solve problems will be your greatest asset.
If you enjoy working in a supportive and dynamic environment where you can make a difference in people's day-to-day tech experiences, this position could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.