Join a dynamic technical support team as a Desktop Support Technician. You will be the first point of contact for IT issues, providing both remote and onsite assistance to users.
As a Tier 1/2 Desktop Support Technician, you will be part of a dedicated technical support team responsible for resolving IT issues for users. Your role will involve both remote and onsite support, ensuring that users can effectively use their technology without interruptions. You will be the first point of contact for troubleshooting and resolving a variety of technical problems, making your role crucial in maintaining productivity.
In your day-to-day work, you will handle incoming support requests, diagnose issues, and provide solutions. This may include assisting users with software installations, hardware malfunctions, and network connectivity problems. You will also document your interactions and solutions in a ticketing system to ensure that all issues are tracked and resolved efficiently.
This position is ideal for someone with a passion for technology and a strong desire to help others. You should have at least two years of relevant experience in desktop support, demonstrating your ability to troubleshoot and resolve issues effectively. Strong customer service skills are essential, as you will be interacting with users who may be frustrated with their technical problems.
Key responsibilities include: • Providing first- and second-line IT support to users • Troubleshooting hardware and software issues • Assisting with network connectivity problems • Documenting support requests and resolutions in a ticketing system
If you enjoy problem-solving and working in a collaborative environment, this role could be a great fit for you. Your technical skills, combined with your customer service approach, will help ensure that users receive the support they need to succeed.
You'll be taken to the original listing on CareerJet to apply.