As a Support Technician at Altron, you'll be the first line of help for customers needing technical assistance. Your role will involve troubleshooting and maintaining desktop and POS systems to ensure smooth operations.
Altron is looking for a Support Technician to join their team in Cape Town. In this role, you'll be responsible for providing technical support to customers, ensuring that their desktop and point-of-sale (POS) equipment is functioning properly. You'll work within established service level agreements to respond to and resolve issues efficiently.
Your day-to-day tasks will include troubleshooting technical problems, performing maintenance on equipment, and ensuring that customer inquiries are handled promptly. This position is ideal for someone who enjoys helping others and has a knack for solving technical issues. You will be the go-to person for customers needing assistance, so strong communication skills are essential.
Key responsibilities include: • Responding to customer calls and inquiries • Diagnosing and resolving technical issues • Maintaining desktop and POS systems • Ensuring compliance with service level agreements
To succeed in this role, you should have a Matric qualification and ideally possess an A+ certification. A background in IT support or a related field will be beneficial. This position is entry-level friendly, making it a great opportunity for those looking to start their career in IT support.
You'll be taken to the original listing on CareerJet to apply.