As a Help Desk Supervisor at Tsebo Solutions Group, you'll lead a team focused on delivering excellent customer service. Your role will involve resolving user queries and ensuring that service standards are met consistently.
professional and service-oriented
Tsebo Solutions Group is a leader in integrated facilities management across Africa, and as a Help Desk Supervisor, you will play a crucial role in ensuring that user queries are addressed promptly and effectively. Your main responsibilities will include supervising a team of help desk staff, monitoring service delivery, and maintaining high standards of customer experience. You will also be tasked with improving processes to enhance efficiency and ensure compliance with service level agreements (SLAs).
In this role, you will be expected to lead by example, providing guidance and support to your team members. You will handle escalated issues and ensure that all queries are resolved in a timely manner. Regular training and development of your team will be essential to maintain a high level of service.
This position is ideal for someone with a strong background in customer service and team management. You should have experience in a help desk or IT support environment, along with a proven track record of improving service delivery. Strong communication skills and the ability to work under pressure are key requirements for success in this role.
Overall, your leadership will be vital in fostering a positive work environment and ensuring that the help desk operates smoothly, meeting the needs of users and the organization alike.
You'll be taken to the original listing on CareerJet to apply.