As a Team Lead in 1st Line Support, you'll ensure clients receive top-notch service while guiding your team of technicians. This role is ideal for someone with strong technical skills and a passion for coaching others.
In this role, you'll lead a team responsible for providing first-line support to clients, ensuring their experience is smooth and efficient. Your day-to-day tasks will involve coaching technicians on best practices in troubleshooting and communication, as well as maintaining high standards in ticket management. You'll also play a key role in identifying patterns in support requests to help inform business planning and project upgrades.
Your responsibilities will include: • Coaching team members on effective troubleshooting techniques • Ensuring clear communication with clients and within the team • Managing ticket hygiene to maintain service quality • Participating in business unit planning to address support trends
This position is well-suited for someone with a strong technical background who enjoys mentoring others. If you have experience in IT support and a knack for improving client interactions, this could be the perfect fit for you. Strong communication skills and a proactive approach to problem-solving will be essential for success in this role.
You'll be taken to the original listing on PNet to apply.