As an IT Support Agent, you'll be the first point of contact for customers needing help with their internet and voice services. This role is perfect for someone who enjoys solving problems and helping others.
The Talent Room is looking for an IT Business Support Agent to join their team in Pretoria. In this role, you'll provide essential technical support to customers using various services like wireless, fibre, and voice. Your main goal will be to resolve issues on the first contact, ensuring a smooth experience for customers. You'll handle inquiries through multiple channels and provide remote assistance using tools like Any Desk.
Your daily tasks will include both first and second line support, where you'll troubleshoot issues and assist with information requests. You'll also collaborate with Customer Support Specialists and Engineering teams when faced with more complex problems. A solid understanding of voice and PABX systems is crucial, as you'll be involved in basic configuration and troubleshooting of telephony systems.
This position is ideal for someone with experience in an ISP or WISP environment, as it requires a good grasp of internet service operations and customer support processes. If you're passionate about technology and enjoy helping others, this role could be a great fit for you.
Key requirements include strong technical support skills, excellent troubleshooting abilities, and experience with voice and PABX systems. Being able to communicate effectively with customers and work well in a team is also important. If you're eager to learn and grow in a supportive environment, consider applying for this position.
You'll be taken to the original listing on PNet to apply.