As an ICT Support Technician at I Can, you'll be the first point of contact for customer queries and service requests. This role is perfect for someone who enjoys helping others and solving technical problems.
I Can is looking for an ICT Support Technician to join their team in Johannesburg. In this role, you will respond to customer queries, complaints, and service requests, ensuring that users receive timely and effective support. Your main goal will be to enhance service delivery by gathering and analyzing user feedback to identify areas for improvement.
You will also assist with web and application support, which includes maintaining and updating the company's website. This aspect of the job requires a keen eye for detail and a willingness to learn about the technical aspects of web management.
The ideal candidate for this position is someone who enjoys working with people and has a knack for troubleshooting technical issues. You should be comfortable communicating with customers and be able to explain solutions in a clear and friendly manner.
Key responsibilities include: • Responding to customer queries and service requests • Analyzing user feedback to improve service delivery • Assisting with website maintenance and updates • Providing front-end support for applications
If you are looking for an entry-level position where you can grow your skills in IT support while making a positive impact on customer experiences, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.