As a Senior Call Centre AI Engineer, you'll focus on creating intelligent solutions for customer interactions. Your expertise in Python and voice AI technologies will be key in developing efficient call flows and IVR systems.
In this role, you will be part of a team dedicated to enhancing customer interactions through advanced conversational AI technologies. Your main responsibility will be to architect and build intelligent IVR systems and call flows using 3CX and their SIP-based predictive dialer. This position is ideal for someone who thrives in a fast-paced environment and is passionate about automation and AI solutions.
You will work closely with other engineers and stakeholders to understand customer needs and translate them into effective AI-driven solutions. Your day-to-day tasks will include designing, implementing, and testing voice AI applications that improve customer experience and operational efficiency.
Key responsibilities include: • Developing and optimizing IVR systems • Collaborating with cross-functional teams to gather requirements • Ensuring the scalability and reliability of AI solutions • Troubleshooting and resolving technical issues related to voice AI
To succeed in this role, you should have a strong background in Python programming and experience with large language models. Familiarity with 3CX and voice AI technologies will be crucial. If you are looking to make a significant impact in the field of customer service automation, this position could be a great fit for you.
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