As a Technical Support Analyst at LexisNexis, you'll play a key role in assisting customers with technical issues. This position is ideal for someone who enjoys problem-solving and working collaboratively with teams.
Professional and customer-focused
LexisNexis is looking for a Technical Support Analyst to join their team in Johannesburg. In this role, you will provide advanced second-level technical support to customers, ensuring that their issues are resolved efficiently and effectively. Your day-to-day responsibilities will include troubleshooting technical problems, guiding customers through solutions, and collaborating with other teams to achieve project goals.
You will need to follow established security protocols while handling customer inquiries and technical issues. Strong communication skills are essential, as you will be interacting with customers and cross-functional teams regularly. The role is suited for someone who is detail-oriented and enjoys helping others solve their technical challenges.
Key responsibilities include: • Providing advanced technical support to customers • Troubleshooting and resolving technical issues • Collaborating with cross-functional teams to meet project goals • Following security protocols in all interactions
This position is ideal for individuals with a strong background in technical support and a passion for customer service. If you thrive in a professional environment and are eager to make a meaningful impact for customers, this role could be a great fit for you.
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