As a Helpdesk Supervisor at Tsebo Solutions Group, you'll lead a team dedicated to providing top-notch support for user queries. This role is perfect for someone with strong leadership skills and a passion for customer service.
professional and service-oriented
Tsebo Facilities Solutions is seeking a Helpdesk Supervisor to oversee the helpdesk operations. In this role, you will manage a team responsible for addressing user queries and ensuring that service delivery meets the company's high standards. Your leadership will be crucial in fostering a supportive environment where team members can thrive while providing excellent customer service.
On a daily basis, you will coordinate the helpdesk activities, monitor performance metrics, and ensure that user issues are resolved promptly. You will also be responsible for training and mentoring your team, helping them develop their skills and improve their service delivery. Your ability to communicate effectively with both your team and users will be key to maintaining a positive atmosphere and ensuring that all queries are handled efficiently.
This position is ideal for someone with a solid background in IT support and team management. You should have strong problem-solving skills and a commitment to delivering high-quality service. Experience in facilities management or ITIL certification would be advantageous but is not mandatory.
Key responsibilities include: • Leading and managing the helpdesk team • Ensuring timely resolution of user queries • Monitoring service delivery and performance metrics • Training and mentoring team members • Communicating effectively with users and stakeholders
If you are passionate about customer service and have the leadership skills to guide a team, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.