As an IT Support Engineer, you'll be the go-to person for resolving technical issues for a UK-based business. Your role will focus on providing excellent customer service and efficient problem-solving.
professional and service-oriented
In this role, you'll provide second-line IT support to a UK-based business, ensuring that technical issues are resolved quickly and efficiently. You'll be working primarily through a ticketing system, as well as via phone and remote access tools. Your main goal will be to deliver fast and professional service to users experiencing IT challenges.
Your daily responsibilities will include diagnosing and troubleshooting hardware and software issues, guiding users through solutions, and documenting your work in the ticketing system. You'll also collaborate with other IT team members to escalate more complex problems when necessary.
This position is ideal for someone with a solid background in IT support, particularly with experience in customer service. You should be comfortable working independently and managing multiple support requests at once. Strong communication skills are essential, as you'll be interacting with users who may not have a technical background.
Key requirements for this role include: • Proven experience in IT support, particularly second-line support • Strong troubleshooting skills for both hardware and software issues • Familiarity with ticketing systems and remote support tools • Excellent customer service skills and a professional demeanor
If you're looking for a role that allows you to make a real impact on users' experiences while working in a supportive and professional environment, this could be the perfect fit for you.
You'll be taken to the original listing on CareerJet to apply.