Join the Exclusively Remote Gibor Group as an L3 IT Support specialist. You'll tackle complex IT issues and ensure smooth operations for clients. This role is ideal for experienced IT professionals looking to work remotely and make a significant impact.
As an L3 IT Support specialist at Exclusively Remote Gibor Group, you will be responsible for managing and resolving complex IT support tickets. This role requires a strong background in IT support, particularly within a Managed Service Provider (MSP) environment. You will work closely with L1 and L2 technicians to address escalated issues and ensure that client systems are running smoothly.
Your daily tasks will include supporting a variety of technologies, such as Windows Server, Active Directory, and Microsoft 365. You will also handle environments involving Fortinet and UniFi, providing comprehensive support to ensure all systems are operational. Participation in after-hours and on-call support may be required, so flexibility is key.
The ideal candidate for this position has at least five years of experience in L3 IT support, with a solid understanding of the tools and technologies mentioned. You should be comfortable troubleshooting complex issues and have a proactive approach to problem-solving. Familiarity with tools like ConnectWise and IT Glue is a plus, as it can enhance your efficiency in managing support tickets.
This role suits individuals who thrive in a remote work setting and enjoy collaborating with a team to deliver exceptional IT support. If you are looking for a challenging yet rewarding position where you can leverage your expertise, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.