As an IT Support Consultant at Soloplan, you'll provide second-level support to clients, ensuring their IT systems run smoothly. This role is ideal for those with a foundational understanding of IT and logistics, looking to grow their career in tech support.
Collaborative and focused on customer satisfaction
Soloplan SA is looking for a Software Consultant to join their team in Midrand. In this role, you will be responsible for providing second-level support to clients, helping them resolve technical issues related to their IT systems. Your day-to-day tasks will involve troubleshooting problems, answering queries, and ensuring that clients have a seamless experience with the software solutions provided by the company.
This position is well-suited for individuals who have a basic understanding of IT support and logistics. You will work closely with both clients and internal teams to identify and solve issues, making strong communication skills essential. Your role will also involve documenting solutions and contributing to the overall improvement of support processes.
Key responsibilities include: • Providing second-level support to clients • Troubleshooting and resolving technical issues • Communicating effectively with clients and team members • Documenting solutions and support processes
To succeed in this role, you should have some experience in IT support or a related field, along with good IT and logistics skills. This is a junior position, making it a great opportunity for recent graduates or those looking to start their career in IT support. If you're eager to learn and grow in a supportive environment, this could be the perfect fit for you.
You'll be taken to the original listing on PNet to apply.