As a 1st Line Service Desk Agent at Datacentrix, you'll be the first point of contact for IT support. This role is ideal for someone with a solid background in technical support and a passion for helping others.
Professional and supportive environment
Datacentrix is seeking a 1st Line Service Desk Agent to join their team in Cape Town. In this role, you will provide essential technical support to users, ensuring that their IT issues are resolved efficiently. Your main responsibility will be to log and categorize all incidents and service requests, acting as the first point of contact for any IT-related queries.
You will work closely with other IT professionals to ensure that all issues are addressed promptly. Your day-to-day tasks will include:
This role is suited for someone with a strong background in IT support and a commitment to customer service. You should have at least five years of experience in a similar position and hold an ITIL Foundation certification. Strong communication skills and the ability to work well under pressure are essential for success in this role. If you enjoy problem-solving and helping others, this position could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.