As an IT Manager, you'll oversee the daily operations of IT support and ensure smooth service delivery. This role is ideal for someone with strong leadership skills and a solid understanding of IT systems.
In this role, you will manage the IT support team and ensure that all IT services are delivered efficiently. Your responsibilities will include overseeing ticket resolution, handling escalations, and maintaining governance over the service desk operations. You will also be responsible for the daily IT operations, which encompass backups, mail flow, server health, and ensuring network and wireless stability.
You will lead a team of IT support staff, guiding them in their daily tasks and helping them develop their skills. Your leadership will be crucial in creating a productive environment where team members can thrive and provide excellent service to users.
This position is suitable for someone with a solid background in IT support and management. You should have experience in service delivery and be comfortable with technical aspects of IT operations. Strong communication and problem-solving skills are essential, as you will be interacting with various stakeholders and addressing their IT needs.
Key requirements for this role include: • Proven experience in IT service delivery • Strong understanding of network and server management • Ability to lead and develop a team • Excellent communication skills
If you are passionate about IT and enjoy leading a team to success, this role may be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.