As an Internal Team Manager at Advania, you'll lead a team of service desk engineers to ensure high-quality support. This role is perfect for someone with a knack for team coordination and a passion for service excellence.
professional and collaborative
Advania is looking for an Internal Team Manager to oversee a team of service desk engineers in Cape Town. In this role, you will be responsible for supervising and coordinating the team's activities to ensure that service levels are consistently met. You will work closely with the UK-based Service Desk Manager, making communication and collaboration key aspects of your daily routine.
Your day-to-day responsibilities will include managing workloads, monitoring team performance, and providing guidance to team members. You will also be involved in setting goals and ensuring that the team is equipped to meet the demands of the service desk. This position requires a proactive approach to problem-solving and a strong focus on customer satisfaction.
The ideal candidate for this role will have at least three years of experience in a similar position, with a solid understanding of service desk operations. Strong team management skills are essential, as you will be leading a group of engineers and ensuring they work effectively together. Excellent communication skills will help you liaise with both your team and the UK management.
If you thrive in a fast-paced environment and enjoy leading teams to achieve service excellence, this role could be a great fit for you. You should be ready to take on the challenges of performance monitoring and team coordination while fostering a positive work atmosphere.
You'll be taken to the original listing on CareerJet to apply.