As a Senior Call Centre AI Engineer, you'll focus on creating intelligent customer interaction solutions. This role is perfect for someone with a passion for AI and automation in customer service.
In this role, you'll be at the forefront of developing advanced conversational AI solutions for a call centre environment. Your main responsibility will be to architect and build intelligent IVR systems and call flows using 3CX and their SIP-based predictive dialer. This position is ideal for someone who is passionate about enhancing customer experiences through technology.
You will work closely with a team of engineers and product managers to design and implement voice AI solutions that streamline customer interactions. Your day-to-day tasks will involve coding in Python, collaborating on AI models, and ensuring that the systems you build are efficient and user-friendly.
Key responsibilities include: • Designing and developing IVR systems • Implementing voice AI features • Collaborating with cross-functional teams • Troubleshooting and optimizing existing systems
To succeed in this role, you should have a strong background in Python programming and experience with conversational AI technologies. Familiarity with 3CX and SIP protocols will be beneficial. If you are excited about using AI to transform customer service, this position could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.