As a Supervisor: Support Analyst, you'll lead a team in a fast-paced environment while ensuring high-quality support. Your focus will be on improving processes and maintaining accuracy in all tasks.
In this role, you'll supervise a team of support analysts, ensuring they provide top-notch assistance to clients. Your day-to-day tasks will involve monitoring team performance, addressing complex support issues, and implementing improvements to enhance service delivery. You'll need to maintain a calm demeanor under pressure while fostering a collaborative team environment.
Key responsibilities include: • Leading and mentoring the support team • Overseeing the resolution of second-line support tickets • Identifying areas for process improvement • Ensuring adherence to service level agreements (SLAs)
This position is ideal for someone with a solid background in IT support, particularly with Linux systems. Strong attention to detail and the ability to work well in a team are essential. You should be comfortable in a fast-paced setting and ready to tackle challenges head-on. If you're looking to take the next step in your IT career and enjoy leading others, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.