As a Support Services Engineer at Advania, you'll be the go-to person for resolving technical issues. Your role will focus on providing excellent customer service while troubleshooting software and hardware problems.
Advania is looking for a Support Services Engineer to join their team in Cape Town. In this role, you will be responsible for providing 2nd line support to customers, ensuring that their technical issues are resolved efficiently and effectively. Your day-to-day work will involve troubleshooting software and hardware problems, as well as communicating with clients to understand their needs and provide solutions.
You will be expected to: • Handle incoming support requests and resolve them in a timely manner • Communicate clearly with customers, both verbally and in writing • Maintain a high level of customer satisfaction through exceptional service • Collaborate with other team members to improve processes and share knowledge
This role is ideal for someone with at least two years of experience in a similar position. Strong communication skills and a commitment to customer service are essential. If you enjoy solving problems and helping people, this could be the perfect fit for you. Join Advania and be part of a supportive team that values your contributions.
You'll be taken to the original listing on CareerJet to apply.