Join a dynamic technology company as a Tier 2 Network Support Technician. You'll provide essential technical support and work closely with various teams to ensure smooth operations.
As a Tier 2 Network Support Technician, you'll be part of a vibrant technology company that specializes in providing internet services. Your main responsibility will be to offer Tier 2 technical support, ensuring that customer issues are resolved efficiently and effectively. You will be expected to handle escalations and provide solutions to complex problems that may arise.
In this role, you will configure and support MikroTik devices, which are crucial for the company's infrastructure. Working closely with internal support and engineering teams, you'll collaborate to troubleshoot issues and implement improvements. This position is ideal for someone with experience in the ISP industry who can adapt quickly and work well under pressure.
Key responsibilities include: • Providing Tier 2 technical support to customers • Configuring MikroTik devices and related infrastructure • Handling escalation cases and ensuring timely resolutions • Collaborating with internal teams to enhance service delivery
To succeed in this role, you should have a solid understanding of network support and be comfortable working with MikroTik technology. Strong problem-solving skills and the ability to work in a fast-paced environment are essential. If you're looking for a challenging yet rewarding position in a collaborative setting, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.