As a Support Technician at Altron, you'll be the first line of help for customers needing technical assistance. Your role will involve troubleshooting and maintaining desktop and POS equipment to ensure smooth operations.
Altron is looking for a Support Technician to join their team in Cape Town. In this role, you'll provide essential technical support to customers, ensuring that their desktop and POS equipment is functioning properly. You'll be responsible for responding to calls within the agreed service level agreements, which means you'll need to be efficient and effective in your troubleshooting efforts.
Your day-to-day tasks will include diagnosing issues, performing maintenance, and resolving technical problems. You'll work closely with customers to understand their needs and provide timely solutions. This role is ideal for someone who enjoys helping others and has a knack for technology.
Key responsibilities include: • Responding to customer inquiries and technical support requests • Troubleshooting and resolving issues with desktop and POS equipment • Performing routine maintenance and updates on systems
To succeed in this position, you'll need a Matric qualification and an A+ Qualification. Strong troubleshooting skills and experience with desktop support are essential. If you're eager to learn and grow in the IT field, this entry-level role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.