As a First Line IT Support Engineer at Daisy Business Solutions, you'll be the first point of contact for clients needing technical assistance. This role is ideal for those starting their career in IT support.
Daisy Business Solutions is looking for a First Line IT Support Engineer to join their team in Johannesburg. In this role, you will provide essential support to clients, helping them resolve technical issues and ensuring their systems run smoothly. Your day-to-day tasks will involve responding to support requests, troubleshooting problems, and communicating updates to clients effectively.
You will be responsible for: • Assisting clients with technical inquiries and issues • Troubleshooting hardware and software problems • Documenting support interactions and resolutions • Collaborating with other team members to improve service delivery
This position is perfect for someone with 1-2 years of experience in a help desk or support environment. You should have a good understanding of network operations and a passion for helping others. Strong communication skills and a patient demeanor are essential, as you will be interacting with clients who may be frustrated with their technical issues.
If you are eager to learn and grow in the IT field, this role offers a great opportunity to develop your skills in a supportive environment. Join Daisy Business Solutions and be part of a team that values collaboration and client satisfaction.
You'll be taken to the original listing on CareerJet to apply.