IT Support Technician

**Position Overview:** Our company is seeking a hands\-on, versatile IT Support Technician with strong technical skills across end\-user support, software administration, infrastructure and networking across multiple retail locations, Warehouse and HQ office. This full\-time role offers both on\-site and remote support, with responsibilities including ensuring the stability, security, and efficiency of IT systems, supporting users, enabling data\-driven decision\-making, and contributing to our digital transformation efforts. The position requires flexibility for after\-hours support, collaboration with internal teams, and engagement with external service providers. **Key Responsibilities** * Install, configure and support desktops, laptops, printers and other peripherals * Diagnose, troubleshoot and resolve hardware, operating system and applications issues * Support business critical systems including Windows environments and other company specific on premise and cloud\-based applications * Ensure software licensing compliance and version control * Design, maintain, and support LAN/WAN, WIFI, VPN infrastructure * Proactively monitor network performance, availability and capacity * Implement patching updates and security best practices * Troubleshoot network connectivity problems. Maintain and ensure network security * Perform routine maintenance * Support cybersecurity controls and endpoint protection * Assist with incident response and remediation * Contribute to IT policies, disaster recovery and business continuity * Provide professional timely IT support across the business. Provide on\-site and remote technical assistance to HQ and store staff * Document support requests and resolutions. Service desk monitoring and support ticket management * Provide technical support for hardware and software issues * Install and configure POS systems and peripherals * Maintain documentation of systems and procedures * Maintain Google workspace accounts when required * Liaise with vendors for procurement, technical repairs and upgrades * Co\-ordinate with service providers on fault logging, problem resolution, repairs and upgrades * Recording of IT assets and maintenance of IT equipment inventory * Conduct hardware repairs and replacements * Train staff on new systems, software and IT related processes **Qualifications and Experience** * A minimum of 2 to 3 years of relevant experience in a similar role is typically required. * Possess a solid background in IT support, with proven experience in managing end\-user support, hardware infrastructure, network infrastructure and service desk management. Strong knowledge of Google Workspace functionality and basic administration. * Relevant certifications such as CompTIA A\+, Network\+, or Microsoft certifications are advantageous. * Excellent problem\-solving skills, ability to work independently and as part of a team, and strong communication skills are essential. * Has strong ability to balance on\-site and...