As a Support Technician at Altron, you'll be the first line of defense for technical issues. Your role will involve troubleshooting and maintaining desktop and POS equipment to ensure smooth operations.
Altron is looking for a Support Technician to join their team in Cape Town. In this role, you'll be responsible for providing technical support and maintenance for desktop and POS equipment. Your day-to-day tasks will involve troubleshooting issues, ensuring that all equipment operates efficiently, and adhering to customer service level agreements. You'll be the go-to person for resolving technical problems and ensuring customer satisfaction.
The ideal candidate will have a Matric qualification and an A+ Qualification, which demonstrates your foundational IT knowledge. You'll need to be comfortable working with various technical issues and have a knack for problem-solving. Strong communication skills are essential, as you'll be interacting with customers to understand their issues and provide solutions.
This position is perfect for someone who is starting their career in IT support and is eager to learn. If you enjoy helping people and have a passion for technology, this role could be a great fit for you. You'll gain valuable experience in a supportive environment that values customer service and technical expertise.
Key responsibilities include: • Responding to technical support calls within agreed timeframes • Troubleshooting desktop and POS equipment issues • Maintaining equipment to ensure optimal performance • Providing excellent customer service and support
If you're ready to kickstart your career in IT support, Altron offers a welcoming atmosphere where you can grow and develop your skills.
You'll be taken to the original listing on CareerJet to apply.