As a Mid Level IT Field Technician, you'll provide essential support to clients both remotely and onsite. Your role will involve troubleshooting and resolving IT issues while maintaining a professional demeanor.
Professional and client-focused
In this role as a Mid Level IT Field Technician, you will be the frontline support for clients experiencing IT issues. Your responsibilities will include both remote and onsite assistance, ensuring that clients receive timely and effective solutions to their technical problems. You'll need to communicate clearly and professionally, even in stressful situations, to maintain a positive relationship with clients and management alike.
Your day-to-day tasks will involve troubleshooting hardware and software issues, managing IT ticketing systems, and documenting your work to ensure a smooth workflow. You will be expected to have a solid understanding of IT systems and be able to apply your knowledge to resolve issues efficiently.
This position is ideal for someone with at least five years of experience in IT support and a relevant qualification, such as a diploma or degree in IT. You should be comfortable working independently and as part of a team, and possess strong communication skills to interact effectively with clients.
Key responsibilities include: • Providing remote and onsite IT support • Managing and resolving tickets in the IT ticketing system • Communicating professionally with clients and management • Documenting issues and solutions for future reference
If you are a friendly and well-mannered individual who thrives in a fast-paced environment, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.