As a Senior Call Centre AI Engineer, you'll focus on creating advanced voice AI solutions. Your expertise in Python and LLMs will help build intelligent systems that enhance customer interactions.
In this role, you will be at the forefront of developing conversational AI solutions that improve customer service experiences. Your main focus will be on designing and implementing intelligent IVR systems and call flows using 3CX and their predictive dialer technology. This position is ideal for someone who is passionate about automation and enhancing customer interactions through technology.
Your daily responsibilities will include: • Architecting and building voice AI solutions • Developing IVR systems that are user-friendly and efficient • Collaborating with other engineers and stakeholders to ensure seamless integration of AI technologies • Testing and refining AI models to improve performance and accuracy
The ideal candidate will have a strong background in Python programming and experience with large language models. Familiarity with 3CX and voice AI technologies is essential. You should be comfortable working in a fast-paced environment and have a knack for problem-solving. This role suits someone who enjoys working on innovative projects and is eager to push the boundaries of what's possible in customer service automation.
You'll be taken to the original listing on CareerJet to apply.