As a Technical Support Specialist at City Property, you'll be the go-to person for resolving technical issues related to access control and building technology systems. This role is perfect for someone who enjoys problem-solving and working closely with clients to ensure smooth operations.
Professional and service-oriented
City Property is looking for a Technical Support Specialist to provide essential support for access control and building technology systems across its property portfolio. In this role, you'll be the first point of contact for technical issues, working closely with property and building managers to ensure that systems are functioning properly. Your day-to-day tasks will involve diagnosing and troubleshooting problems, managing incidents, and coordinating with service providers to resolve issues efficiently.
You will be responsible for logging and prioritizing service requests, performing both remote and on-site diagnostics, and ensuring that all technical issues are resolved within agreed timelines. Regular site visits will be part of your routine, allowing you to engage directly with clients and provide hands-on support during installations and upgrades. You'll also monitor system health and perform routine housekeeping to maintain operational stability.
This role is ideal for someone with a solid background in technical support, particularly in access control and CCTV systems. Strong problem-solving skills and a customer-focused attitude are essential. You should be comfortable working both independently and as part of a team, with the ability to manage multiple tasks and prioritize effectively.
Key requirements include experience with technical troubleshooting, a good understanding of network connectivity, and the ability to communicate clearly with clients. If you enjoy a dynamic work environment where you can make a real impact on building operations, this position could be a great fit for you.
You'll be taken to the original listing on Indeed to apply.