Hubspot Administrator

**WHAT WE DO** We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all\-in\-one business banking accounts, we're on it! Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love. Speaking of love, we're looking for Lulas who love to make a difference to join our team and change the game. **CULTURE CODE** * **We Embrace Curiosity\-** We continuously seek better ways to deliver value with a solutions\-over\-problems mindset. * **We win as One \-** We collaborate, build strong relationships and value diverse perspectives * **We're Driven by Purpose \-** We are passionate and committed to delivering the best products and services for SMEs * **We Execute with Ambition** \- We set ambitious goals, embrace challenges, and deliver with focus and determination. **OVERALL PURPOSE** We're seeking a highly motivated and experienced HubSpot Administrator to join our growing team as the primary architect and gatekeeper of our CRM ecosystem. In this role, you will take full ownership of database health, user governance, and complex process automations while ensuring seamless, bi\-directional integrations across our core tech stack \- including Zendesk, Snowflake, and Apollo. Working directly with our CRM \+ Centre Of Excellence Lead and collaboratively with cross\-functional teams like Sales, Marketing, Customer Success, and Data Engineering, you will eliminate operational friction, optimise tool ROI, and build a high\-performance CRM backbone that translates raw data into powerful business insights to help our commercial teams thrive. **RESPONSIBILITIES** **Platform Architecture \& Data Governance** * Strategy Execution \& Maintenance: Operationally execute the overarching CRM strategy as crafted by the CRM Lead, while simultaneously managing day\-to\-day platform administration, system maintenance, and database health. * System Ownership: Act as the primary administrator and architect of our HubSpot CRM, ensuring optimal database health, duplication control, and clean data hygiene. * User Management: Oversee onboarding, offboarding, permission sets, and security profiles for 120\+ cross\-functional users in conjunction with our TechOps team. * Process Automation: Design, test, and deploy complex workflows, custom objects, and advanced pipeline automations to drive operational efficiency. **Tech Stack Integration \& Optimization** * Integration Management: Maintain, monitor, and optimize deep bi\-directional syncs between HubSpot and our core stack: * Zendesk Support: Ensuring seamless handoffs between Sales, Customer Success, and Support teams. * Snowflake: Collaborating with Data Engineering to pipeline CRM data cleanly into our data warehouse for advanced BI reporting. * Twilio \& Apollo: Optimizing outbound/inbound communication workflows and data\-enrichment pathways. * Convertflow: Ensuring marketing conversion funnels map accurately...