This role is perfect for those starting their career in IT support. You'll be the first point of contact for users needing help with technical issues, providing essential support and customer service.
As a Service Desk Level 1 Engineer at Advanced Projects & People, you'll be the first point of contact for users needing technical support. Your main responsibility will be to assist users with IT-related incidents, ensuring they receive timely and effective help. This role is ideal for those who are passionate about technology and want to kickstart their career in IT support.
In your day-to-day work, you'll provide workstation support and assist with remote troubleshooting using various tools. You'll also participate in user acceptance testing, offering feedback to help improve the support services provided. Your ability to communicate effectively and solve problems will be crucial in delivering exceptional customer service.
Key responsibilities include: • Responding to user inquiries and resolving technical issues • Managing incidents through a ticket management system • Providing remote support to users • Participating in user acceptance testing and providing feedback
This position is entry-level, making it a great opportunity for candidates looking to gain hands-on experience in a professional IT environment. Full training will be provided, so a basic understanding of IT and a willingness to learn are all you need to get started.
You'll be taken to the original listing on PNet to apply.