As a Tier 1/2 Desktop Support Technician, you'll be the first point of contact for IT issues. This role is perfect for someone who enjoys helping others and solving problems.
In this role, you'll provide essential support to users experiencing IT issues. Your day-to-day tasks will involve troubleshooting hardware and software problems, assisting with network connectivity, and ensuring that all IT equipment is functioning properly. You'll be working in a fast-paced environment where customer service is key, as you'll be helping users resolve their technical issues efficiently.
Your responsibilities will include: • Responding to support requests via phone, email, or in-person • Diagnosing and resolving hardware and software issues • Assisting with network connectivity problems • Supporting mobile devices and printers • Documenting issues and solutions for future reference
This position is ideal for someone who enjoys working with technology and has a knack for helping others. If you're a problem-solver with good communication skills and a desire to learn, you'll thrive in this role. A basic understanding of IT systems and a customer-focused attitude are essential for success.
Overall, this position offers a great opportunity to start your career in IT support, with the potential for growth and advancement within the company. You'll be part of a supportive team that values collaboration and continuous learning.
You'll be taken to the original listing on CareerJet to apply.