IT Support Assoc II (WH), IT Services

**DESCRIPTION** --------------- Amazon is seeking motivated and hardworking individuals to fill an IT Support Technician position for our IT Warehouse. This role supports IT Offices providing asset replenishment and procedural support. The successful IT Support Technician will be responsible for utilizing their skills to prepare hardware and provide assistance to the operations team in resolving technical problems within the Warehouse. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality. Key job responsibilities Preparation, allocation, and maintenance of IT equipment throughout the Warehouse for both internal use and shipment to internal customers. This includes imaging and setup of devices, troubleshooting of all IT related equipment such as PCs, mobile devices, thin clients, printers and other end user devices Effectively communicate with customers regarding status of repairs. Ensures that customer’s questions are answered and they are satisfied with work completed Diagnose and troubleshoot hardware, imaging system, and network problems. Identify the appropriate escalation resources, test proposed fixes and follow up to ensure the problem has been resolved Follow all standard operating procedures (SOP) and policies through the effective use of knowledge management Responsible for small projects within the Warehouse. Work within a small team, coordinating activities and supporting multiple concurrent goals **BASIC QUALIFICATIONS** ------------------------ * 1\+ years of corporate setting Windows, Mac or Linux Operating systems support experience * Experience using productivity and communications tools including Microsoft Outlook, Excel, Powerpoint, and Word * Experience with computer hardware troubleshooting and repair * Experience in English\-language communication skills, both written and verbal * Experience in PC repair, troubleshooting, deployment and liquidation * Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle **PREFERRED QUALIFICATIONS** ---------------------------- * Experience taking ownership and driving resolution on escalated customer issues * Experience managing work and priorities through a ticketing system * Experience in scripting for automation (e.g. Python) and advanced SQL skills. * Experience prioritizing and managing multiple responsibilities * Can work proactively and independently, meet deadlines, and deliver on projects and tasks * Bachelor's degree or above in computer science or equivalent \- \-One or more years’ experience in Service Desk environment Amazon...