Join AnyVan as an AI Specialist where you'll blend operations and product development to enhance our AI capabilities. You'll work hands-on with AI tools and metrics to streamline processes and improve customer interactions. If you're passionate about making AI work effectively in a real-world setting, this role is for you.
Innovative and mission-driven, with a focus on efficiency and sustainability.
Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast. Back in 2009, our CEO Angus saw half\-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans. Since then we've become the nation's favourite way to move, with over 150k five\-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year. We’re building a business where AI does the heavy lifting and we need someone who actually loves getting their hands dirty with it. This is part ops, part product, part prompt\-engineer\-with\-a\-toolbelt. If you geek out over making Claude, Twilio and HubSpot dance together to remove hours of grunt work, keep reading. **What you’ll actually do** ***Help deliver and evolve the AI roadmap*** * Help decide what we build, in what order, and why across Ops and Commercial. * Work hand\-in\-glove with Sophie and Amy (our CS and Sales agents). * Turn operational pain into well\-scoped AI solutions with clear success metrics. * Own delivery end\-to\-end, from idea to measured impact to the next iteration. ***Build \& tune (hands\-on)*** * Continuously test and tune our AI agents across customer support, bookings, chat, voice and sales. * Deliver hands\-on prompt engineering to keep improving prompts and conversational logic. * Live in the full Ops stack: Twilio, HubSpot, data tooling, low\-code platforms, LLM APIs. * Pick the right tool for each job (Claude, low\-code, whatever fits) and customise it until it sings. ***Be an engineering multiplier*** * Free our engineers from prompting, data wrangling and process design so they can build APIs, infrastructure and product. * Run group AI sessions and share learnings across the business. * When live agents go wrong, diagnose the root cause and fix it, don’t just flag it. ***Own the numbers*** * Own the AI metrics that matter: task accuracy, journey completion, escalation rate, NPS/CX, automation rate, ROI. * Put numbers on what you’ll fix before you build it, then report the actuals. * Use AI to make reporting faster and more useful for the people running the business. ***Keep it safe*** * Make sure AI changes are well\-controlled, well\-documented, and safe to ship. * Keep guardrails, escalation thresholds and fallback logic current and working. * Hold AI\-handled interactions to the same bar as the best human\-handled ones. **How we’ll measure you** * AI task accuracy across live and automated workflows. * End\-to\-end journeys handled fully by AI without human escalation. * Operational processes automated or materially reduced. * Measurable hours/FTE removed from ops. * NPS \& CX on AI journeys vs. the human baseline. * Fewer...
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