Join a dynamic team as a Senior Call Centre AI Engineer, where you'll leverage your expertise in AI and NLP. This role is perfect for those passionate about developing innovative voice solutions.
As a Senior Call Centre AI Engineer, you'll be part of a team dedicated to enhancing customer interactions through advanced AI technologies. Your primary focus will be on developing and implementing AI voice agents that can understand and respond to customer queries effectively. This role requires a strong background in Python and natural language processing (NLP) to create models that can classify intents, analyze sentiments, and detect topics in conversations.
In your day-to-day work, you will collaborate with other engineers and data scientists to refine AI models and improve their performance. You will also be responsible for evaluating the effectiveness of these models and making necessary adjustments based on agent performance metrics. Your contributions will directly impact the quality of customer service provided by the company.
Key responsibilities include: • Developing NLP models for various applications • Implementing AI voice agents for customer interactions • Analyzing and improving model performance • Collaborating with team members to enhance AI solutions
This role is ideal for someone with a solid understanding of AI technologies and a passion for improving customer experiences through innovative solutions. If you have experience with voice AI and tools like 3CX, that would be a plus. Your ability to work hands-on with AI technologies will be crucial in driving the success of the projects you'll be involved in.
You'll be taken to the original listing on CareerJet to apply.