As a Support Technician at Altron, you'll be the go-to person for resolving technical issues. Your role will involve providing support and maintenance for desktop and POS equipment, ensuring customer satisfaction.
Altron is looking for a Support Technician to join their team in Cape Town. In this role, you'll be responsible for providing technical support and maintenance for desktop and POS equipment. Your main goal will be to ensure that customers receive timely assistance and that their technical issues are resolved efficiently.
On a daily basis, you'll handle calls from customers, adhering to Service Level Agreements (SLAs) and working to minimize response and completion times. You'll troubleshoot various technical issues, ensuring that both hardware and software are functioning correctly. This role is ideal for someone who enjoys problem-solving and has a passion for helping others with their technical challenges.
Key responsibilities include: • Responding to customer inquiries and technical issues • Performing maintenance on desktop and POS equipment • Troubleshooting hardware and software problems • Documenting issues and resolutions for future reference
To succeed in this role, you should have a Matric qualification and ideally possess an A+ Certification. Strong technical skills and a customer-oriented mindset are essential. If you're looking to start your career in IT support and enjoy working in a collaborative environment, this position could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.