As the Group Head of IT Operations and Infrastructure, you'll lead the IT service desk to ensure top-notch support across all regions. This role is perfect for someone with strong leadership skills and a passion for improving IT service delivery.
In this role, you will oversee the IT service desk, ensuring that support is delivered efficiently and effectively across all regions. Your main goal will be to maintain high service standards and improve IT service performance through both qualitative and quantitative metrics. You will work closely with various teams to identify issues and implement solutions that enhance user experience.
Your daily responsibilities will include managing the IT support team, monitoring service levels, and reporting on performance metrics. You will also be involved in developing strategies to improve service delivery and ensure that the team is equipped with the necessary tools and training. Strong communication and problem-solving skills will be essential as you interact with various stakeholders to address their IT needs.
This position is ideal for someone with a solid background in IT service management and a proven track record of leading teams. You should have at least five years of experience in IT support or a related field, along with a passion for customer service. Familiarity with ITIL practices and project management will be advantageous, but your leadership skills and ability to drive performance improvements will be key to your success in this role.
If you thrive in a dynamic and results-driven environment and are committed to delivering exceptional IT support, this position could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.