As an IT Engineer at iLaunch, you'll be the go-to person for technical support and infrastructure management. This role is perfect for someone with solid experience in IT and a knack for problem-solving.
iLaunch is seeking an IT Engineer to join their team in Cape Town. This role is crucial for managing level 2-3 technical support queries and ensuring that IT infrastructure runs smoothly. You'll be responsible for monitoring escalated IT issues, adhering to service level agreements (SLAs), and providing training on various IT applications. Your expertise will help maintain the company's server and network systems effectively.
In this position, you will handle a variety of tasks that include: • Responding to technical support queries and resolving issues efficiently • Managing server environments and ensuring optimal performance • Maintaining network systems and troubleshooting connectivity problems • Training staff on IT applications to enhance their skills
The ideal candidate will have at least five years of experience in IT infrastructure and a minimum of one year in CRM administration or a similar role. A strong understanding of networking technologies, including SD-WAN and VLANs, is essential. Familiarity with South African IT legislation and Hyper-Converged technologies will be advantageous.
This role suits someone who is proactive, enjoys problem-solving, and has a solid technical background. If you are looking to grow your career in a supportive environment, this position at iLaunch could be a great fit.
You'll be taken to the original listing on PNet to apply.