As a Senior Call Centre AI Engineer, you'll leverage your expertise in Python and AI to enhance call center operations. This role is ideal for someone passionate about building intelligent systems that improve customer interactions.
In this role, you will design and implement event-driven architectures that facilitate real-time data exchange between AI systems and operational platforms. Your primary focus will be on building automated call transcription and analysis pipelines, ensuring that insights are extracted from every interaction. This is a hands-on position where your deep expertise in Python and relevant AI/ML libraries will be crucial.
You will work closely with a team of engineers and data scientists to develop solutions that enhance the efficiency and effectiveness of call center operations. Your day-to-day responsibilities will include:
The ideal candidate will have at least five years of experience in machine learning and software development, with a strong background in Python and familiarity with libraries such as LangChain and Hugging Face. Experience with Node.js and PostgreSQL will also be beneficial. If you are passionate about leveraging AI to transform customer service, this role is for you.
You'll be taken to the original listing on PNet to apply.