Join a dynamic team as a Software Implementation and Support Technician, where you'll tackle real-world technical challenges. This role is perfect for someone who enjoys customer interaction and has a strong background in software and networking.
As a Software Implementation and Support Technician, you'll be part of a dedicated software team that supports and implements critical software solutions across Africa. Your role will involve working closely with customers to provide first-line technical support, ensuring their systems run smoothly and efficiently. You will be expected to troubleshoot issues related to SQL, networking, and various software applications, often in a customer-facing capacity.
In your day-to-day responsibilities, you will: • Provide ongoing technical support to customers via the call centre • Troubleshoot and resolve issues related to SQL databases and networking • Collaborate with the software team to implement solutions tailored to customer needs • Occasionally work on-site to address more complex technical challenges
This position is ideal for someone with at least five years of experience in software support, particularly in environments that utilize Microsoft SQL. A strong technical background, combined with excellent communication skills, will help you thrive in this role. If you enjoy solving problems and working directly with clients, this could be a great fit for you.
Overall, this role offers a solid opportunity for growth and development in a supportive environment, where your technical skills will be put to good use in real-world applications.
You'll be taken to the original listing on PNet to apply.