As a Level 3 IT Support specialist, you'll tackle complex technical issues and provide solutions for clients. This role is perfect for someone with a strong background in networking and systems administration.
In this Level 3 IT Support role, you'll be part of a dedicated team that provides advanced technical support to clients. Your day-to-day responsibilities will involve troubleshooting complex issues related to networking, VPNs, firewalls, and various operating systems like Linux and UNIX. You will also manage backups and ensure that systems are running smoothly.
The ideal candidate for this position should have a solid understanding of IT infrastructure and be comfortable working with various technologies. You will be expected to resolve escalated support tickets and collaborate with other team members to improve service delivery. Strong problem-solving skills and the ability to communicate effectively with clients are essential.
Key responsibilities include: • Troubleshooting and resolving advanced technical issues • Managing and configuring networking equipment • Ensuring system backups and data integrity • Supporting clients with VPN and firewall configurations
This role is suited for someone with a strong technical background and experience in IT support. If you have certifications like Microsoft 365 Certified - Enterprise Administrator Expert, it will be an added advantage. You will be working in a remote environment, so self-motivation and discipline are key to success.
You'll be taken to the original listing on CareerJet to apply.